Refund policy

DreamSpace Collection - Return & Refund Policy

Last Updated: December 26, 2025
Thank you for choosing DreamSpace Collection. We are committed to delivering premium-quality products and a seamless shopping experience. This Return & Refund Policy outlines your rights and responsibilities regarding returns, exchanges, and refunds. By placing an order with DreamSpace Collection, you acknowledge and agree to the terms below.

 

 

1. Eligibility for Returns

Eligible products may be returned within 30 calendar days of delivery, provided that:

  • The product is unused, unassembled, undamaged, and in its original packaging

  • All parts, components, hardware, accessories, and documentation are included

  • The original proof of purchase is provided

DreamSpace Collection reserves the right to refuse returns that do not meet all conditions listed above.

 

 

2. Non-Returnable / Non-Refundable Items

For legal clarity and hygienic or customization reasons, we do not accept returns on:

  • Assembled products

  • Custom-made or special-order items

  • Final sale, clearance, promotional, or discounted goods

  • Gift cards

  • Items that have been altered, modified, or used in any way

  • Products damaged after delivery due to mishandling, misuse, improper care, or accidents

Any item returned in unapproved condition will be refused and returned to the customer at their expense.

 

 

3. Defective or Damaged Products

We take product quality seriously. If your item arrives defective, damaged, or missing components:

  • You must provide written notice and photographic/video proof within 72 hours of delivery OR immediately upon discovering the issue, whichever comes first.

  • Evidence must clearly display the defect, product label, and packaging condition.

  • Failure to report within the required timeframe constitutes acceptance of the product as-is and voids any entitlement to remedy.

Once verified and at our sole discretion, we may offer:

  • Replacement parts

  • A product replacement

  • A partial refund

  • A full refund in rare cases where repair or replacement is not feasible

DreamSpace Collection retains full discretion in determining the appropriate remedy.

 

 

4. Return Authorization Required

All returns require written authorization from DreamSpace Collection before shipment.

  • Unauthorized or improperly packaged returns will be rejected and not eligible for refund

  • Returned items must be shipped using the carrier and instructions provided in the authorization email

Return shipping labels will not be provided unless legally required or previously agreed upon in writing.

 

 

5. Shipping Fees & Restocking Fees

  • Original shipping costs are non-refundable, regardless of return reason

  • Return shipping is the customer’s responsibility, unless the issue is verified as a manufacturing defect

  • A restocking and inspection fee of up to 15% may be deducted from the refund to cover handling, inspection, and repackaging

DreamSpace Collection reserves the right to increase the restocking fee up to 25% on items returned without original packaging or with missing components.

 

 

6. Refunds

Refunds are issued only after the returned product has been received, inspected, and approved.

  • Refunds may take 7–14 business days to process after inspection

  • Refunds will be issued to the original form of payment only

  • Products returned in unacceptable condition may be denied a refund and shipped back at the customer’s expense

We reserve the right to deny any refund if return conditions are not strictly met.

 

 

7. Exchanges

Exchanges are processed as a separate new purchase once the returned item is inspected and approved.
Product availability is not guaranteed at the time of exchange.

 

 

8. Order Cancellation

Orders may be cancelled within 24 hours of purchase if processing has not begun.
After 24 hours, cancellation requests cannot be guaranteed and may result in fees or denial if the product has already shipped or entered fulfillment.

 

 

9. Limitation of Liability

To the fullest extent permitted by law:

  • DreamSpace Collection is not liable for incidental, consequential, indirect, or punitive damages

  • Liability for any defective item is strictly limited to repair, replacement, or refund of the purchased product

  • We are not responsible for damages caused by improper assembly, improper maintenance, environmental exposure, or customer misuse

By purchasing from DreamSpace Collection, you agree that our liability shall never exceed the original purchase price of the item in question.

 

 

10. Contact Us

To initiate a return or report an issue, contact:
info@dreamspacecollection.com
Mon–Fri, 9:00 AM – 5:00 PM EST

Please include:

  • Full name

  • Order number

  • Reason for request

  • Proof of defect (if applicable)

 

 

Legal Notice

This policy is governed by the laws of the Province of Ontario and applicable federal law.
DreamSpace Collection reserves the right to modify this policy at any time without notice.